Support Analyst - Wealth Management

Last updated an hour ago
Job Type:Full Time

See yourself being part of a large, transformational change? This could be the role for you!

Iress is continuing to hire for roles during Covid-19 with all interviewing and on-boarding done virtually. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Who We Are

At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.

Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.

The Role

As a Support Analyst, you'll join our team responsible for supporting our award-winning financial planning product – Xplan. With a proactive approach, you'll support a range of clients which includes some of the largest financial institutions in the country.

Being the main point of contact for our customers, you’ll use your service and solid communication skills to create a premium experience for our users. You’ll collaborate with internal teams to investigate, analyse and solve a variety software application issues.

What you will be doing

  • Actively own, troubleshoot and track client incidents

  • Contribute to the management of support issues whilst ensuring adequate phone queue coverage

  • Work in cross-functional teams to resolve incidents

  • Successfully prioritise important issues

  • Contribute new ideas to improve the service desk function

  • Continually develop your client service, analytical and troubleshooting skills

  • Work with software in Superannuation, Insurance, and Portfolio Management sectors

  • Understanding the provision of financial advice in Australia

What you will need

  • A degree in Banking & Finance, Business, Commerce or Economics is highly regarded

  • A keen interest in financial planning and/or technology

  • Strong customer service skills

  • Strong problem solving skills

  • Strong written and verbal communication skills

Why work with us

  • Global opportunities

  • State-of-the-art offices

  • Casual dress, flexible work policy

  • Access to learning and development programs

  • 3 days’ leave per year for charity initiatives

  • Table tennis, pool table, and Sports and Social events

  • Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.

Employment Type


Time Type

Full time