|Job Type:||Full Time|
See yourself being part of a large, transformational change? This could be the role for you!
Iress is continuing to hire for roles during Covid-19 with all interviewing and on-boarding done virtually. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Who We Are:
At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.
Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.
We have 4 full-time opportunities within our frontline support team that is responsible for supporting our award-winning financial planning product – Xplan. You'll support a range of clients including some of the countries largest financial institutions.
As the main point of contact for our users, you’ll apply your customer service and problem solving skills to help troubleshoot any issues our users encounter. You’ll have the full support from your team and team leader as well as the opportunity to collaborate with other internal teams to investigate, analyse and solve a variety of software application issues.
Business hours are Monday to Friday 8:30am - 5pm and flexibility to work either an early shift or late shift below approximately every 10 days is required:
Early shift - 6:30am - 3:30pm
Late shift - 11am - 7pm (12pm - 8pm during daylight savings time)
What you will be doing:
Assist clients via inbound phone calls and email enquiries
Actively own, troubleshoot and track client incidents
Work in cross-functional teams to help resolve incidents
Be able to prioritise important issues and provide exceptional service
Implement your understanding of the provision of financial advice in Australia
What you will need:
A degree in Banking & Finance, Business, Commerce or Economics is highly regarded
Experience studying Wealth Management modules is also highly regarded
A keen interest in financial planning and/or technology
Strong problem solving and analytical skills
Strong customer service skills
Strong written and verbal communication skills
Technical knowledge of using computers is highly desired but not essential
Why work with us:
Casual dress, flexible work policy
Access to learning and development programs
3 days’ leave per year for charity initiatives
Table tennis, pool table, and Sports and Social events
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.