|Job Type:||Full Time|
See yourself being part of a large, transformational change? This could be the role for you!
Iress is continuing to hire for roles during Covid-19 with all interviewing and on-boarding done virtually. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Who We Are
At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.
Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.
As a Support Analyst, you'll join our team responsible for supporting our award-winning financial planning product – Xplan. With a proactive approach, you'll support a range of clients which includes some of the largest financial institutions in the country.
Being the main point of contact for our customers, you’ll use your service and solid communication skills to create a premium experience for our users. You’ll collaborate with internal teams to investigate, analyse and solve a variety software application issues.
What you will be doing
Actively own, troubleshoot and track client incidents
Contribute to the management of support issues whilst ensuring adequate phone queue coverage
Work in cross-functional teams to resolve incidents
Successfully prioritise important issues
Contribute new ideas to improve the service desk function
Continually develop your client service, analytical and troubleshooting skills
Work with software in Superannuation, Insurance, and Portfolio Management sectors
Understanding the provision of financial advice in Australia
What you will need
A degree in Banking & Finance, Business, Commerce or Economics is highly regarded
A keen interest in financial planning and/or technology
Strong customer service skills
Strong problem solving skills
Strong written and verbal communication skills
Why work with us
Casual dress, flexible work policy
Access to learning and development programs
3 days’ leave per year for charity initiatives
Table tennis, pool table, and Sports and Social events
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.