Retail Claims Consultant - Mental Health Team

Last updated an hour ago
Location:Sydney

Are you the kind of person that thrives on providing customers with an exceptional service? Would you like to build on your existing claims assessment experience? A role in our growing Life & Investments business could be just what you’re looking for.

As one of the world’s leading insurers and a brand that people trust we are committed to paying claims as promptly, fairly and transparently as possible. This approach has helped us achieve a well earned reputation for our superior claims service. Join one of our high performing claims teams and challenge yourself to provide our customers with an outstanding service as you manage the claims process in a sensitive and professional way.

In this role you’ll be responsible for assessing and managing a portfolio of Mental Health IP Claims in line with policy terms and conditions. You’ll enjoy working autonomously to manage technically complex claims as you leverage your thorough understanding of the relevant legislations and guidelines. Your excellent communication and negotiation skills will stand you in good stead as you settle cases within your limits of authority.

You’ll possess an enquiring mind, a ‘can-do’ attitude and the ability to challenge other peoples thinking when necessary. We are ideally looking for individuals who have a background in Allied Health, Rehabilitation, or Claims Assessing from Retail, Group or Workers Comp.

We’ll provide you with excellent training to support your learning and as a long-standing player in the insurance industry we make every effort to address the career development needs and plans of our employees to ensure their success in the future. In return for your commitment and hard work Zurich can offer you competitive remuneration, an excellent bonus structure, and employee discounts. Moreover, Zurich supports and promotes a flexible working culture.

So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work with us. Apply today!


At Zurich we are aware of the Governments’ social distancing recommendations. To enable this, we will utilise digital technology where possible to ensure the safety of all employees and candidates, through the recruitment and onboarding process.