|Job Type:||Full Time|
Closing Date3 Jun 2020 11:59pm
Job TitleOvernight Team Leader
Telstra has an exciting opportunity available for an experienced Team Leader to join our Emergency Services Answer Point team. This role will be to lead our Overnight Team.
As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively ensure smooth team operations and effective collaboration. Your role is to lead, motivate, develop and coach a team of contact centre consultants in the Emergency Service Answer Point Centre in Adelaide.
You will coach your team members to get it Right First Time and to embed a culture of customer service quality and compliance with every interaction.
You will seek to understand constraints that stop your team delivering on these outcomes and actively manage those barriers to meet core expectations.
As a Change Leader you will create advocates of the Telstra brand and develop our continuous improvement capability by the way in which you act, learn and adjust.
The successful candidate will possess advanced computer literacy skills, be a quick learner, high resilience skill set and have a “Can Do Attitude”.
Experience in leading teams in an Overnight capacity is highly desirable.