Lead, Tech Lounge

Job Type:Full Time

  • Lead, inspire and make a difference
  • Collaborative & challenging fast paced culture
  • Build your career at NAB
As we continue to work with new technology and expand our digital capabilities, we’re making everyday tasks simpler and quicker for our customers – leaving them more time for more important things. If you’re passionate about being part of an exciting operational team, you’re exactly the sort of person we’re looking for.
We’re going through a bit of a digital transformation here at NAB – looking for bigger and better ways to make banking a more enjoyable experience for people. You’re the know-how behind our digital future. A go-to expert supporting teams across the business as they develop new solutions and transition to cloud-based technology.
Your new role awaits
We are looking for an experienced a number of Tech Lounge Support Leads; these roles will take accountability for providing end user support for the end user computing services. NAB provide onsite user support services in a number of locations around Australia and you will be responsible for managing one of the support locations. You will act as the point of support and escalation for incidents and be accountable for the successful resolution.
Day to day you will:
  • Act as the first point of contact for NAB users and perform technology support desk functions to established customer service standards and optimise the customer experience
  • Ensure you stay up-to-date with knowledge about changes in the workplace domain
  • Respond to user queries using your deep customer service skills
  • Explain a technical problem clearly and articulately
What you will bring
While knowing the ins and outs of the latest technology is key, we’re also looking for someone with proven experience in Microsoft EUC based Workplace Technology and delivery, you will also have a strong background in the practical use, support and deployment of large-scale EUC environments.
You will have experience with Win7, Win10, Office 365 and Mac based environments, and have a strong understanding of the workplace technology with excellent problem resolution skills.
Working in a challenging, fast-paced environment, you’ll need drive, resilience and versatility. You’ll also be working with people from around the business, including key stakeholders, so a respectful attitude and the ability to build good relationships is vital.
A valid driver’s license and a roadworthy car are a requirement as some travel to NAB branches and other sites is required.
Why NAB?
At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too. We are proud to have dedicated $55 billion to help address climate change, be recognised as a Gold employer of LGBTI Inclusion by AWEI, endorsed as an employer for Women by Work180, have an African Australian Inclusion Program, Grad Programs, and Traineeship and Internship Programs. We are an equal opportunity employer and welcome diversity in the workplace.
The benefits
From education and volunteer leave to learning benefits and banking discounts, we offer access to a wide range of employee benefits. For more information please visit he here.
If you think this role is the right fit for you, we invite you to apply. Let’s have a serious but informal chat about who you are and what drives you. We’d love to share our vision for the future of banking.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
*Please note unsolicited CVs from agencies will not be accepted.