Search Ads 360 Lead, Google Customer Solutions

Last updated an hour ago
Job Type:Full Time

Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we're currently unable to extend offers to anyone who cannot work from Australia due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We're keeping the situation under review and would adjust our position should the restrictive measures be removed later on.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in the digital media market and experience in the use of Search media programmatic buying.

Preferred qualifications:

  • Experience with the Search Ads 360 platform for campaign management and media optimisation.
  • Experience in driving new business and/or account management experience in online advertising.
  • Demonstrated record of reaching and exceeding strategic targets. Demonstrated success working with cross-functional teams and building strong relationships across internal teams.
  • Ability to understand and absorb complex technical concepts and communicate them to a non-technical audience effectively.
  • Established relationships and the ability to develop business contacts within the advertising, marketing and digital industries in Australia and New Zealand.
  • Effective written and verbal communication skills with the ability to influence others.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a Search Ads 360 Lead, you will develop and renew strategic relationships with agencies and clients. As their trusted partner, you will proactively engage clients to map strategies and deliver resources to enable them to achieve their online search objectives using Search Ads 360.

You will lead and execute projects, supporting clients who use Search Ads 360. These projects will include technical assistance on business pitches, product implementations, advisory on campaign set up, delivery and optimizations, product upgrades, custom solutions and campaign reporting. You'll work on multiple projects concurrently, either independently or on small teams. In addition, you'll also help customers with product configuration and business process improvement, combining your deep understanding of Google Marketing Platform products to provide solutions.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.


  • Meet business growth targets and optimise the adoption and usage of Search Ads 360 across your customer portfolio.
  • Lead presentations and quarterly business reviews to key accounts for Search Ads 360.
  • Identify potential opportunities for new customers. Structure proposals, work with internal support functions and discuss agreements for Search Ads 360.
  • Create relationships within customer organisations at all levels, including senior executives, direct and indirect users of Search Ads 360 and usage decision-makers for Search Ads 360.
  • Act as the first point of contact for customers around all key areas (training, product enhancement, global/regional adoption) and lead cross-functional efforts to identify and solve any issues for Search Ads 360.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.