|Job Type:||Full Time|
Closing Date9 Apr 2020 11:59pm
Job TitleCustomer Service Team Leader - Hobart
Customer Service Team Leader
Here at Telstra, our customers are at the heart of everything we do, which is why we’re passionate about delivering exceptional service during this extraordinary time.
To ensure our customers stay connected and are receiving the best possible experience from all our services, a unique opportunity has arisen that has been fast tracked in our Australian call centres. We are hiring additional Contact Centre Team Leads who are passionate about customer service to join the team on a temporary basis in Hobart.
We’re looking for experienced Customer Service Team Leaders, who are passionate about creating an environment where our people can thrive. You’ll be required to lead, motivate and develop our Contact Centre Consultants, improve performance and ensure the needs of our customers are met.
As a proven leader, you’ll empower our team to be self-managing, help them to identify customer concerns, look for productivity opportunities and remove obstacles that our people may encounter.
You’ll also understand the importance of reinforcing to the team that our customers are at the heart of everything we do by ensuring they respect our customers’ privacy, support those who find themselves in difficult circumstances and provide timely accessibility to our services.
Our call centres operate over a rotating roster on a 24 x 7 basis so we are looking for people who can be flexible in covering shifts that are required with reasonable notice.
Telstra's Re- engagement Policy (for employees who previously worked for Telstra) will not apply to applications for this role
The skills we’re looking for:
- Strong contact centre experience; ideally in a leadership role
- Extensive “on the job” experience and some specialised vocational skills, including team leadership
- Proven ability to determine priorities, understand financials, manage operational resources and make sound business decisions to achieve customer requirements
- Excellent understanding of customer demand
- Ability to coach, inspire and develop teams
- Be able to understand and implement our business functions strategies, company values and policies
- Can manage and resolve complex, difficult or sensitive situations
Flexible work options:
We have a strong focus on diversity and flexibility at Telstra and are investing in flexible work options to attract lots of different team members. Once you complete training and embedding with Telstra in one of our traditional call centres, you may qualify to have the option to work from home.
The opportunity to upskill:
We are in a forever changing environment with technology and systems so if you are someone who is comfortable with learning new things all the time, we want to hear from you!
If you're passionate about creating an amazing customer experience and helping our team to thrive, we’d love to hear from you.