Customer Service Expert - Townsville

Job Type:Full Time

Employment Type


Closing Date

16 Apr 2020 11:59pm

Job Title

Customer Service Expert - Townsville

Job Description

Customer Service Expert – Townsville

Here at Telstra, our customers are at the heart of everything we do, which is why we’re passionate about delivering exceptional service during this extraordinary time.

To ensure our customers stay connected and are receiving the best possible experience from all our services, a unique opportunity has arisen that has been fast tracked in our Australian call centres. Additional roles have been created for people who are passionate about customer service to join the team on a temporary basis in Townsville.

The Role:

We’re looking for Customer Service Experts, who are passionate about delivering an exceptional experience and enjoy interacting with customers to identify their needs. Your goal is to create a simple and brilliant customer experience, offer solutions that best meet their needs and not be afraid to get in and do some troubleshooting on basic technical issues.

As a strong communicator, you’ll feel comfortable responding to sales and service enquiries relating to a range of Telstra products and services – and don’t worry we’ll teach you all you need to know when you start working with us.

By building strong relationships and working to understanding their needs, you will confidently coach customers through technical issues and be able to explain how to use our online self-help tools and applications.

Our call centres operate over a rotating roster on a 24 x 7 basis so we are looking for people who can be flexible in covering shifts that are required with reasonable notice.

Telstra's Re- engagement Policy (for employees who previously worked for Telstra) will not apply to applications for this role.

The skills we’re looking for:

  • People who have Inbound, outbound Sales or Customer Service experience in a large-scale organisation
  • Experience working in a contact centre or retail store
  • Proven experience in solving problems
  • The ability to maintain customer relationships
  • Can learn and use new systems quickly

Why Telstra?

Flexible work options:

We have a strong focus on diversity and flexibility at Telstra and are investing in flexible work options to attract lots of different team members. Once you complete training and embedding with Telstra in one of our traditional call centres, you may qualify to have the option to work from home.

The opportunity to upskill:

We are in a forever changing environment with technology and systems so if you are someone who is comfortable with learning new things all the time, we want to hear from you!

If you're passionate about creating an amazing customer experience and helping our team to thrive, we’d love to hear from you.

​We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: