System Engineer

Location:St Leonards
Job Type:Full Time

Toyota Finance Australia is the country's largest automotive financier. With over 30 years’ experience in the Australian market, an extensive network of regional offices and as a leader within the worldwide business group, we pride ourselves in understanding and listening to our guests.

We're well known in households and trusted by Australians and businesses to look after their financial needs, supporting them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase.

Our unique culture, work approach and business practices make Toyota a successful, global company. We are about more than vehicles and vehicle finance – we are about achieving success in business the ‘right way’ through The Toyota Way philosophy, while continuing to support people and their communities. Our commitment to Continuous Improvement and Respect for People mean our people support each other’s development and success to deliver our global vision of mobility for all.

Reporting to the Infrastructure Operations Manager you will be responsible for providing expert services in relation to maintaining, operations and supporting IT Infrastructure assets and software across Toyota Finance Australia.

Your responsibilities will include:
  • Service Operations:
    • Resolve escalated Infrastructure incidents and requests through to resolution and to agreed OLAs.
    • Perform root cause analysis of recurring Infrastructure incidents providing a recommendation on permanent resolution.
    • Participate in afterhours Infrastructure Support roster.
    • Analyse system performance metrics and provide recommendations on performance improvements to the Corporate IT Infrastructure.
    • Develop and maintain technical process documentation, policy and reports regarding all operating infrastructure solutions.
    Projects/Change Requests:
    • Participate in the Change requests process and complete CR documents for submission to CAB
    • Execute change activity as directed by the change owner
    • Provide Infrastructure SME support to projects where required
    • Contribute to the continuous improvement activities of infrastructure services, proposing and implementing change.
    Preventative Maintenance:
    • Develop, implement and maintain preventative maintenance plans for Infrastructure technologies.
    • Perform S/W and H/W License compliance reviews/audits for all Infrastructure assets as per schedule.
    • Assist in the planning and implement of Infrastructure platform upgrades as part of preventative maintenance plans.
    • Plan patching activities and participate in preventative maintenance windows.
You'll be successful in the role if you have:
  • System administration experience in a medium-to-large enterprise environment
  • Ability to work in a team with a shared workload
  • Keeping up-to-date with infrastructure technologies and trends within the industry
  • Excellent verbal and written communication skills
  • Proven troubleshooting skills
  • Experience with: Microsoft Server 2008 or above, Microsoft Active Directory (DNS, DHCP, Site & Services, Group Policy) SCCM, VMware, Citrix, Backup technologies, Anti-Virus technologies, Storage systems technologies, Office 365, Cloud technologies.
At Toyota Finance Australia we value the contribution you’ll deliver to our business; you’ll be offered a range of great benefits such as the MY-CAR suite of benefits to ensure you can drive a new Toyota for less, financial support for relevant study and support joining professional associations and networks, work-life balance initiatives including paid parental leave, health and wellness initiatives and a variety of offers and discounts from our partner networks.

If you’re successful, you’ll undergo background verification checks before you start employment with us.

If you’re keen to join an organisation that recognises the value you add to our business and this is the role you've been looking for, we'd love to hear from you.