Functional Consultant- Salesforce

Location:Melbourne

Overview

It is an exciting time to be joining CBUS. We are undergoing a multimillion dollar digital transformation programme, implementing innovative digital and web based technology to maximise the quality of experience for our 750,000 members. As part of this transformation, we are building a brand new team to work on our innovative Technology stack which includes Salesforce as our CRM solution.

We offer a flexible, collaborative environment, filled with the latest and greatest in technology and the opportunity to cross train on across our technology stack.

Role Description

The Technical Analyst for Salesforce will ensure CBUS Customer Relationship Management (CRM) provides exceptional customer experience across digital and guided channels, while balancing risk and regulatory requests.

The role will be operating in a business that is experiencing accelerated growth in members, funds under management (FUM) and business size, scale and services delivered, where an emphasis on digital services, customer centricity and organisational excellence solutions is valued.

Primary responsibilities of the position will include:

  • Serve as the Business Analyst for various development projects on the Salesforce platform.
  • Work with Stakeholders, Project Managers and Technical Leads analysing current and future state business process flows and whilst provide providing regular updates on projects
  • Partner with product owners to craft user stories with well-defined acceptance criteria in support of agile delivery of technology solutions primarily on the Salesforce platform.
  • Develop data flow diagrams for integrations to reporting, finance and fulfillment applications that will support the technical design and build processes.
  • Lead user acceptance testing by gathering test scenarios
  • Collaborate with solution integrators and external consultants on technology projects and support acquisition programs and evaluate vendor solutions.
  • Provide demonstrations of and documentation for new features in the system/software.
  • Actively participate in process improvement initiatives to enable operational efficiency.
  • Partner with the Data Management and Analytics Teams to ensure technology solutions adhere to data quality requirements and meet stakeholder reporting objectives.
Skills & Experience

  • Bachelors or Master’s in applicable areas of study and/or 8+ years of related experience.
  • 5+ years’ experience in Salesforce.com Technical / Business Analyst roles
  • 3+ years’ experience in delivering Salesforce.com solution architecture and design role (experience working as a certified Administrator or Developer is a plus)
  • Strong Knowledge and understanding of multiple Salesforce.com products like Sales, Service, Financial, Community and Marketing clouds
  • Strong Access/Excel skills, SQL is a plus
  • Ability to work independently and be a self-starter.
  • Strong organizational skills, attention to detail and the ability to manage multiple projects with tight /deadlines
  • Excellent oral and written communication skills, and ability to communicate effectively with internal and external stakeholders.
  • Excellent problem solving skills with the ability the ‘think outside the box’
  • Strong demonstrated experience of working within agile team practices, using tools like Jira, Confluence, Bitbucket.
  • Knowledge and understanding building APEX code/classes, triggers, integrations, Visualforce/ Lightning UI components, deploying AppExchange products
  • Knowledge and understanding of Salesforce integrations with internal and external systems using integration frameworks such as REST, SOAP, AJAX, RAML, JSON.
  • Experience in delivering Salesforce.com capability within large transformation programs, contact centre and or hands on exposure working with websites/portals, APIs/integrations, Data-Lake platforms or concepts
Why Cbus?
You can be part of an award-winning organisation that is genuinely committed to delivering workplace diversity, inclusion and flexible working arrangements as an enabler of our purpose - to act in the best interest of our members and maximise their retirement outcomes.

Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website. You will also be able to download the full position description from website - www.cbussuper.com.au/about-us/careers.

About Cbus
Cbus is one of Australia’s largest industry superannuation funds and the national industry fund for the construction, building, infrastructure and allied industries. Established in 1984, Cbus provides superannuation benefits to over 790,000 members, has assets over $54 billion, and accepts contributions from more than 150,000 employers.


Applicants must have current rights to work in Australia

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.