Customer Service Team Supervisor

Job Type:Full Time

An exciting opportunity has become available for an experienced Customer Service Team Supervisor to join the Centre Management Team at Sunshine Plaza in Maroochydore, and work for an international property and infrastructure group.

Sunshine Plaza is the largest shopping centre on the Sunshine Coast in Queensland and has been servicing the local region since 1994.

The centre has the largest and most diverse variety of specialty stores on the Sunshine Coast with over 300 specialty stores together with David Jones, Myer, Kmart, Target, Big W, Coles, Woolworths.

The Customer Service Team Supervisor represents the face of our centre and plays a critical role in providing exceptional customer experience for our customers. This role acts as a key liaison between the Centre Management, the Customer Service Team and our customers, including both our shoppers and retailers.

As the Customer Service Team Supervisor, you'll ensure that the Guest Service Desk is adequately resourced and managed efficiently, to ensure services as well as accurate and timely information is provided to our customers across all channels.

This role is also responsible for escalating issues to the Centre Management team as well as working closely with them to provide assistance with the administration, marketing and promotion of the Centre through many channels.

To be successful in this role, first and foremast, you'll be passionate about providing excellent customer service. You will ideally have experience in either retail or hospitality customer service as well as experience managing or supervising customer service teams. You will be a proactive and dynamic individual, who is driven to find effective solutions and creating win-win situations.

You'll be an exceptional communicator both in person and on the phone and can demonstrate strong administrative and reporting skills.

This is a rare opportunity, offered full-time, working Monday to Friday. However, you will have flexibility to assist in occasional weekend work, when required by the business.

Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets all of us up for success.

If this sounds like the ideal next step in your career, please apply now!

Applications close 27th of March.