CIB - Middle Office Operations - Associate

Job Type:Full Time

Who We Are

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

What it Means To Work Here

Here, you'll feel welcomed and valued. Our clients, transactions, deals and projects are global so we work hard to create diverse, inclusive teams that support our business and each other. Learn about our culture here.

About J.P. Morgan’s Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $26 trillion of assets under custody and $485 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at

The Middle Office Team is responsible for supporting outsourced fund management services (Investment Operational Services). The team provides complete end to end operational support for all aspects of client business as a third party administrator on behalf of key clients. The team provides trade management, investment accounting valuations, cash forecasting and corporate action administration services. Instruments covered include domestic and international securities such as equities, fixed interest, cash and liquids, foreign exchange, futures and options. The team’s aim is to improve standards of communication across Operations, provide query tracking and timely resolution as well as performing root-cause analysis on issues and problems

Your key responsibilities will include:

  • Responsible for providing accurate and timely notification to Fund Managers and direct clients on trade issues that require their amendment / investigation within the deadlines defined in the SOP’s and SLA’s

  • Avoid failed trades by ensuring adherence to client, custodian and market cut offs and ensure that accurate documentation is maintained for all trade matter

  • Ensure that customer service levels provided to all internal and external parties meet departmental and business unit standards in accordance with SOP’s and Service Level Agreements (SLA’s)

  • Identify, record and address issues on a daily basis to Fund Managers, Clients and relevant internal parties where applicable

  • Adhere to existing controls, implementing new controls and suggest improvements via the correct channels to minimize the potential for financial and reputational loss to the Team, Department and Bank

  • Deal with internal and external parties in a professional manner and in a manner within the best interests of the Client and Bank

To be successful you will need:

  • Minimum 5 years’ experience in Financial Markets is essential along with strong working knowledge of financial markets and instruments, both domestic and international particularly in Equities, Fixed Interest, Futures, Options , Foreign Exchange & ETFs

  • Enthusiastic approach to workload by consistently maintaining high levels of productivity and operating with effectiveness

  • Assuming responsibility and accountability for successfully completing tasks through taking ownership to accomplish goals

  • Commitment to providing high standards of quality client service

  • Logical, clear and concise verbal and written communication along with Initiating process improvements to further increase productivity of team and client satisfaction

  • Actively contributing and participating as a member of the team

J.P. Morgan is an equal opportunity employer and is committed to providing a working environment that embraces and values diversity and inclusion. We are proud to achieve Bronze Employer status in the 2019 Australian Workplace Equality Index (AWEI). If you have any support or access requirements, we encourage you to advise us at time of application.