Customer Care Consultant

Location:Sydney


Looking for an exciting career? Thinking about insurance? Perhaps you should. As the world gets faster and more complex, managing risk is one of the biggest challenges we face.


As a Customer Care Consultant in our Life Insurance & Investments Division you’ll be responsible for managing calls from customers and advisers on Zurich’s suite of life insurance products. You’ll also be responsible for the maintenance of existing life insurance policies.


In this role you’ll provide a positive customer experience through a range of customer care activities. Your primary responsibility will be the management of inbound calls from clients and advisers, providing general policy information, processing change requests and assisting advisers in the maintenance of existing Life policies. You will also be required to undertake supplementary tasks including outbound retention activities and client requests via our email channels.


As a highly organised person with a proven track record of providing an exceptionally high quality of service and support, you’ll enjoy being a part of a professional and supportive Operations team. You’ll be able to utilise your fantastic written and verbal communication skills as well as use your detailed and proactive approach to problem solving.


As you make an impact across the business, you’ll feel the support of being part of a strong and stable company. As a long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. In return for your commitment and hard work Zurich can offer you competitive remuneration, an excellent bonus structure, an annual lifestyle payment and employee discounts.In addition, Zurich is proud of its corporate and social responsibility and offers every employee an annual volunteer day.


At Zurich we are aware of the Governments’ social distancing recommendations. To enable this, we will utilise digital technology where possible to ensure the safety of all employees and candidates, through the recruitment and onboarding process.


So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. Apply today!