Hardship Officer

Location:Brisbane City
Job Type:Contract/Temp

At Urban Utilities, we believe that only by becoming better and more effective in what we do, we will become a Utility of the Future and achieve our purpose – to enrich quality of life.

We currently have a 6 month fixed term opportunity within Debt & Customer Payments Team for a Hardship Officer.

The Hardship Officer is responsible for working with our customers who are experiencing vulnerability. In this role you will be responsible for building, maintaining and promoting strong working relationships with our customers, financial counselling groups, welfare agencies and government bodies to maximise mutual benefits for both Queensland Urban Utilities and our customers.

We are looking for:

  • Demonstrated interpersonal and communication skills
  • An understanding of Financial Counselling and Welfare industries
  • Background and commitment to a high level of customer service and continuous improvement.

At Queensland Urban Utilities we believe in creating an inclusive culture where all our people are supported, differences are respected, and individual's contributions, knowledge, skills and experiences are valued and encouraged. We see the value in creating diversity of thought within our business.

If this sounds like the role for you, apply now!

Enquiries can be directed to the Talent Acquisition Team – careers@urbanutilities.com.au

Applications close Friday 28th February 2020

Download File Hardship Officer.pdf