Northern Region Sales Team Leader

Location:Melbourne
Job Type:Full Time

Job Profile Summary

Responsible for supporting the GBS Sales team by assuming responsibility of the operational aspects of the business to allow them to focus on customer-facing activities, leading the sales team for the cluster to deliver all sales support processes and managing relationships with any external customer service providers to ensure Service Level Agreements are delivered. The scope of the role will influence the grade – this can include financial accountability, geographical scope, leadership responsibilities and overall level of responsibility.

About us

GBS Australia and NZ is a provider of a broad range of integrated customer solutions, supporting BP's operations across Australia and New Zealand. Supporting both BP and Castrol brands, our services include accounting and banking operations, logistics/scheduling operations, customer service and sales, credit management, financial reporting and HR Services. GBS ANZ has positioned itself as the true leader in a highly competitive shared services landscape.
As part of the BP group of companies with operations in over 100 countries, GBS ANZ sits within a global organisation supporting BP Australia's businesses of exploration, production, refining, trading and distribution of energy.

The Role

We have an exciting opportunity for a Sales Team Leader to be responsible for leading, supporting and developing a team of office-based telephone Sales Executives in both inbound and outbound sales and account management.
Selling a number of reputable BP products (including BP+ Card (AUS) BP Fuelcard (NZ), fuels and Castrol Automotive and Industrial Lubricants), you will be tasked with driving team performance to ensure targets are achieved and play an effective commercial management role as part of the Customer Fuels & Lubricants Leadership team. This is a hands-on role and will require the successful candidate to perform their own sales activity, leading by example and inspiring the team.
The ideal candidate will be a Sales hunter, having previous experience in a Telesales Manager role with a track record of leading a team to deliver on targets within a call centre / telesales office environment. Experience of working with a B2B product would be an advantage but is not essential.

Sales Team Leader Main Tasks;
  • Development and growth of new business as well as growing existing Customer base
  • Prospecting and canvassing for new business and leading from the front by ensuring a high level of your own telesales activity and achieving personal sales targets
  • Provide clear objectives for employees in terms of daily activity, weekly, monthly and annual goals and give feedback to ensure that individuals are meeting their targets
  • Put in place a telesales strategy to enable the company/team to achieve its targets
  • Monitor staff performance through appraisals, performance reviews, setting personal development plans in order to develop staff and maximise talent potential
  • Identify staff development and training needs and address them
  • Develop the culture of ‘team working’ to ensure smooth operations, consistency and process improvements where possible, driving collaboration across the business
  • Maintaining and updating a database on clients/prospective clients
  • Run weekly phone stats, KPI’s and review performance against measures
  • Monitor open enquiry levels, ensure enquiries are being closed off correctly
  • Develop / lead best in class reporting
  • Deal with customer enquiries and grievances that require escalation

Experience and Personal Characteristics;
  • The ideal candidate will be an experienced, customer focused Telesales Manager, with experience of recruiting, training and motivating an Internal Sales / Telesales team
  • Proven experience in exceeding targets
  • Has proven experience and ability to work effectively with internal and/or external customers.
  • Customer focused with experience in Telesales
  • Self-motivated with strong decision-making skills
  • Skilled in leading with initiative and inspiration. Able to show leadership qualities and characteristics with a tenacity to succeed
  • Ability to develop an effective team environment encouraging development and progression

About the benefits
  • Competitive salary and generous bonus
  • Discount on fuel for you and a family member
  • Fantastic CBD Location
  • Opportunity to be part of one of the largest Shared Services function in Australia

About BP

At BP, we’re involved in every aspect of the energy system. With over 73,000 employees in 78 countries, we’re constantly working towards delivering light, heat and mobility to millions, every day. Everyone here has a real contribution to make to the world's ambition of a low carbon future, whether they work in business support, legal, technology, HR, communications, audit or more. They keep our business performing brilliantly and driving the transition to a low carbon future. Join BP and help us change the way we power up the world.