Field Examiner - Invoice Finance

Location:Gateshead
Job Type:Full Time

  • Autonomous role supporting our NSW/ACT customers and Bankers
  • You will be supported to grow and learn
  • 13 month fixed-term opportunity commencing in May 2020

A career that gives you more

Our Trade and Working Capital Team are looking for a Field Analyst to connect with customers and Bankers via field examinations. Through early identification and escalation, we support customers with Invoice Financing and look for effective controls to assist in the risk management of the portfolio.

As a member of the team, you will be flying solo, traveling across NSW/ACT, connecting with customers with footings of $500k-$15M. Time spent working in a BBC, or in the Invoice Finance Ops Team will enable you to make an instant impact in the field as you will be comfortable talking from NAB’s policies and processes, naturally feel at ease in connecting with SME business professionals about credit and lending requirements and understand red flags or areas for concern when reviewing customers financial facilities. Your ability to clearly articulate with customers, organise your time, work autonomously and deliver on the NAB customer experience value proposition will be critical.

A typical day will include:

  • Identification and escalation of relevant credit and processing issues to assist managing Invoice Finance portfolio
  • Identification and escalation of any process improvements or effective controls to assist in the risk management of the portfolio
  • Providing customer service consistent with TWC Value proposition and brand position
  • Providing training as required for customers and actively communicating with them to obtain further information/clarity of information as appropriate

Our vision is to be Australia's leading bank, trusted by customers for exceptional service. This vision is underpinned by putting customers at the heart of everything we do, becoming trusted partners in their businesses and their personal dreams and their day to day communities. We back the bold who move Australia forward, but first and foremost, we get the basics right to deliver what we promise, making it easy to deal with us.

We're NAB

We believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too. NAB is proud to have an African Australian Inclusion Program, dedicated $55 billion to help address climate change, be recognised as a Gold employer of LGBTI Inclusion by AWEI, endorsed as an employer for Women by Work180, have Grad Programs, as well as Traineeship and Internship Programs.

The benefits

From education and volunteer leave, to monthly RDO and structured career path, to learning benefits and banking discounts, we offer access to a wide range of employee benefits. For more information please visit here.

Next steps

If you think this role is the right fit for you, we invite you to apply. Let’s have a serious but informal chat about who you are and what drives you. We’d love to share our vision for the future of banking.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

We value and embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the communities that we serve and that our thinking, solutions, and products are the best they can be.

*Please note unsolicited CVs from agencies will not be accepted*