Sleep Study Coordinator

Location:AUS-Australia - Remote Based

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

Our Sleep and Respiratory business is passionate about providing solutions that lead to healthier patients, healthier practices, and healthier businesses. We believe that effective sleep and respiratory management empowers patients to rediscover confidence and the freedom to live a fulfilling life by restoring their ability to sleep and breathe naturally.

Your Opportunity

The Sleep Study Coordinator will liaise with the pharmacy to resolve issues they may be experiencing using the testing device or sending their sleep studies. When the data from a sleep study is received by, the APSS Sleep Study Coordinator will:

  • Inbound and outbound call to pharmacies when required, administration and support to our APSS business

  • Accurate data processing ensuring sleep study meets the minimum requirements

  • Engage with pharmacies in an email as to the validity of the study and when invalid; explain possible reasons and resolutions. If there is no response, call the pharmacy and offer assistance and training on gaining a positive sleep study.

  • Answer and make any calls necessary to assist the smooth running of the sleep study process.

  • Extract the data from the sleep study and email and input it into an excel spreadsheet for tracking purposes.

  • Email patient list to the reporting physician at the end of each day.

  • Assist in Senior Sleep Study Coordinator duties during leave periods.

  • Send scored report to the pharmacy within 7 – 10 business days of the original study data.

  • Reporting as required

To succeed in this role, you will ideally have the following:

  • Experience in customer service and data entry

  • Possess good attention to detail, accuracy and an eye for inconsistency

  • Computer literacy – Outlook and Microsoft excel skills.

Our Offer

We offer a flexible work environment where you can work either from 9 am to 5 pm or 10 am to 6 pm. Competitive salary package, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.