Service Delivery Manager - Business Partner

Location:Sydney

If two heads are better than one, what could thousands of heads achieve? As part of an international company, you’ll be inspired by new ideas and points of view. Every day will offer you the chance to learn and share knowledge. As an integral part of our General Insurance business this opportunity will challenge you to make a real difference.


We are looking for a switched on, articulate and hard working Service Delivery Manager to join our Operations team within our General Insurance division. As a pivotal member of the team you’ll be required to manage the performance of outsource supplier operations including ongoing relationship management of our vendors for Operational Service. You will also oversee the performance and overall relationship management for Zurich across all business units that utilise these vendors.


You’ll be involved with a variety of tasks including change and problem management, working with suppliers to ensure compliance with our policies, defining corrective actions for violations of policies and driving continuous improvement of processes for suppliers. You’ll play a vital role in the execution of the Operational Service strategy, working hand in hand with the leadership team to drive outcomes.


Your enquiring mind and sound business acumen, communication skills and problem solving abilities will help you to solve complex problems and undertake various analytical tasks. You’ll have strong written and verbal communication skills as well as experience of using various tools within the MS Office suite.


Ideally you will be degree qualified and will have exposure to offshore management. You’ll have demonstrable practical experience in an underwriting environment, and have proven experience managing and leading remote teams.


As you make a difference and have real impact on business outcomes you’ll feel the support of being part of a strong and stable company. As a long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

In return for your commitment and hard work Zurich can offer you competitive remuneration, a competitive bonus structure, an annual lifestyle

So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work with us. payment and employee discounts. In addition, Zurich is proud of its corporate and social responsibility and offers every employee an annual volunteer day.


Apply today!