Senior Product Designer - Extensibility

Location:Melbourne
Job Type:Full Time

Job Description

At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organisation. From the Scandinavian aesthetic of our workspace, to the way we capture, work, and craft – design is an integral part of everyday life at Zendesk.

As a Product Design team, we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, with a strong curiosity for our customers and their needs.

What we're seeking:

We're looking for a broadly experienced Product Designer to work within our Marketplace and Extensibility teams. You'll enhance the user experience of the Zendesk Marketplace, in addition to maintaining our suite of tools used by Partners and Developers to build on our Platform.

You'll apply a customer-centric approach to problem-solving and collaborate with internal teams to achieve your vision. These internal teams will include Product Managers, Engineers, our wider Product Design organisation (Research, Content Strategy and Design Systems) and more.

Your online portfolio demonstrates a familiarity with user-centred design methods, an eye for detail and the ability to generate intuitive solutions for complex problems.

What you get to do every day:

  • Work with key partners across the business to develop solutions through ideation, exploration and user validation.

  • Design interaction models, wireframes and mid-fidelity mockups that promote ease of use and optimise how customers interact with our products.

  • Conduct research, model information, navigation and flows using standard UX methodologies for web applications.

  • Present design solutions to key individuals and company executives, defend design decisions and incorporate feedback into the design cycle.

What you bring to the role:

  • Recent professional experience designing consumer or SaaS applications.

  • Experience working as a Designer in agile teams.

  • Expertise turning complex business problems into simple and engaging digital products.

  • Strong command of interaction design, visual design and information architecture with a mind for simplicity of design.

  • Capable of communicating and prototyping design concepts rapidly at all levels of resolution.

You’ll receive a competitive salary package and stock and complementary health care for you and your family. Other perks include flexible working hours, a fully stocked kitchen and modern, open-plan offices on Collins Street!

You'll be part of a hardworking team who are actively involved in the tech community - we’re a hub for a host of tech meetups. There will be plenty of travel opportunities too, including our headquarters in San Francisco.

We’re focussed on growth and support this with time that’s specifically allocated to experimentation and discovery work, global offsites for skill-sharing as well as regular lunch and learns. We provide you with an annual training allowance and we'll encourage you to participate in company-sponsored volunteer initiatives too.

***** Please submit a link to your portfolio or work samples with your application *****


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.


Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.