Senior Solutions Consultant

Location:Sydney
Job Type:Full Time

Job Description

Due to ongoing growth and success in APAC, we're now seeking a Senior Solutions Consultant to join our Sydney team. We see this as a key role within our Sales function.

What you get to do every day:

Working alongside our Account Executives, your role is clear: to gain a positive consensus on the technical product selection process. You'll be responsible for all technical, solution and tactical aspects of the Zendesk sales cycle. This includes discovery, value-based demos, POCs, return on investment analysis and more.

You will lead the prime technical relationship with our prospects in order to drive customer happiness! You'll enjoy the opportunity to work with a wide variety of customers of varying sizes across a diverse range of sectors. You will be equally at home delivering remote demos or in front of a boardroom of executives.

As a senior member of the Sydney operation, you'll be a positive contributor to the ongoing development of our team. This includes hiring and mentoring of new hires, supporting training and learning activities and on the job upskilling where appropriate too. You'll be considered to be an SME for the product defined and come with an extensive understanding of competitive solutions.

Above all, you are a pre-sales professional who is highly technical and engaging in customer-facing situations as well as amongst colleagues.

What you bring to the role:

  • End-to-end presales/solutions consulting discovery on high net worth deals.

  • Integration Architect exposure with a broad knowledge of corporate and enterprise platforms.

  • Experience mapping RFI/RFP requirements to software solutions.

  • Experience scoping, leading and executing customer pilots and Proof of Concepts.

  • High level of skill around integrating SaaS applications.

  • Willing to travel.

  • Previous consulting experience implementing enterprise-class software solutions.

  • Knowledge of either Customer Service Software, ITSM, data warehousing & business intelligence.

  • Obvious passion and people skills.

We offer a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen and a fantastic office space in the CBD! In addition, we'll invite, and encourage, you to take part in company-sponsored volunteer initiatives.


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.


Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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