Job Type:Full Time

About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Location – Melbourne, Australia

Short Description: Work on a variety of critical client engagements with some of Australia's largest and most successful clients.

Person is responsible to work as a Subject Matter Expert/Senior Developer
for BMC Remedy suite of applications in telecom domain, should have hands on experience on below Remedy products on Linux environment
  • BMC Remedy 8.1 and above
  • BMC Analytics 8.1 and above
  • BMC AO 7.7.01 and above
  • BMC AI 8.1.04 and above

Should have work experience in an IT service industry with strong skills in ITSM and design and development of various ITSM modules that includes Incident Management, Change Management, Problem management, Service Request Management.

Roles and Responsibilities:

  • Liaison with customer to understand the scope/requirements and owns all aspects of technical planning and translates business requirements into system specifications.
  • Contributes to, and owns as appropriate, the analysis process and documentation of deliverables including workshop facilitation and Gap Analysis
  • Creates solution design document and interface specifications with sufficient detail and manages design within the scope of the project goals
  • Owns all assigned areas of the build phase. Applies technical and process knowledge and best practices to deliver consistent, high quality, production ready solutions.
  • Integrate Remedy with other BMC products and third-party applications.
  • Provides leadership and mentoring throughout the project phase to junior team members
  • Successfully moves the changes into production and provides post go live early life support

Skills / Competency Requirements:
Essential: (Minimum 4+ years of experience)

  • Tertiary Qualification in IT / Computer Science / related discipline.
  • Hands on experience on below BMC products preferably on Linux environment
    • BMC Remedy 8.1 and above
    • BMC Analytics 8.1 and above
    • BMC AO 7.7.01 and above
    • BMC AI 8.1.04 and above
  • Hands on experience on Remedy data configuration like foundation data management (manual and using tools DMT/UDM), SLA configuration
  • Hands on experience on Remedy Analytics configuring regular and custom report, Scheduling reports
  • Hands on experience on Server configuration like setting up High availability, Load balancing, Single sign on
  • E2E Testing and capacity planning
  • Leading / mentoring a team size of 3-4
  • Exposure to Agile methodology & Configuration management tools like GIT, Tortoise or similar CM Tools.
  • Exposure to Build tools like Jenkins etc.

  • ITIL foundation certification
  • Work experience in DevOps/Agile delivery model

Additional Skills:

  • Excellent customer interfacing skills
  • Excellent written and verbal communication skills
  • Strong attention to detail and outstanding analytical and Problem-solving skills.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin