Telesales Saves Team Leader

Location:Macquarie Park
Job Type:Full Time

The Telesales team is driven to be a unified team with a high-performance culture making us the channel of choice, who build tomorrows – all through innovation and solutions which all lead to yes!

The Telesales Saves Team Leader will be accountable for creating amazing customer experiences, through a best in class customer focused model. You will play a pivotal role in the ongoing growth and profitability of the business as you will be accountable for maximizing customer value and engagement, and ensure product growth opportunities, identification and management of churn risks.

You will lead a team that add value to existing and new prospects, through both inbound and outbound activities, promoting the range of Optus products and services.

The individual will be required to possess a superior level of problem solving, negotiation skills, an ability to manage a broad range of both customer and consultant types, and complete complex transactions across all Consumer and Business products. In addition, the Team Leader must display a strong level of brand advocacy and demonstrate the Optus Values to a high degree.

Through your coaching you will drive your team to excite customers and differentiate Optus as the provider of choice. You will drive a team culture that has the customer at the forefront of everything we do by asking effective discovery questions, active listening and presenting tailored solutions which address current and future needs.

In summary you represent Optus and the essence of our customer’s experience within the broader Telesales team. You provide a differentiated level of service through your knowledge; prioritization, can-do attitude, sense of fun and dedication to both our customers and our brand.

The success of this individual will depend on their ability to bring to life the customer and coaching framework and demonstrate this to a superior level as part of their customer conversations. This will be recognized through the key measures of success; Performance Indicators, NPS & Optus Values.

Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

Heads Up!
Due to the fast paced nature of our business, vacancy close dates may change, so make sure you apply today!