Technology Lead

Job Type:Full Time

About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role: Release Lead

Role Purpose:
As a Release lead, you will support and incorporate best practices in asset and process Services Implementation, to enable squads to rapidly, reliably and efficiently develop, test and release high quality solutions for customers.
Your role will be to provide the following services to your squads and the Tribe at large:
  • SME and owner of the change and delivery process at client, and more specifically, for CUSTOMER AUTHENTICATION TRIBE
  • Approval and management of deployment activities into production, eg. code deployment, via representation to the CUSTOMER AUTHENTICATION TRIBE Change Forum
  • Establish the delivery of governance, transition and approval of artefacts and processes, to enable a release to progress as planned. And feed that into the CUSTOMER AUTHENTICATION TRIBE Change forum and production support
  • develop and implement a CUSTOMER AUTHENTICATION TRIBE release train, to enable a cadenced delivery regime for the tribe to use
  • co-ordination and execution of release activities in-squad and across squads and tribes
  • co-ordinate the completion of post-production verification activities
  • establish and co-ordinate tribe-external engagements, for the purposes of release delivery
  • work with Support teams in times of recovery of production and/or implementation issues
  • communicate release delivery plans to stakeholders
  • encourage common understanding of release planning and design skills, across the tribe, to enable others to play their role in managing change in a complex operating environment

Is this the role for you?
Consider the following questions:
  • Do you have a strong delivery focus, with the ability to co-ordinate complex cross-functional deliveries for our customers?
  • Can you work collaboratively with the tribe, and other tribes, to bring the delivery to bear for our customers, no matter what happens?
  • Are you willing to lead and demonstrate team membership qualities, showing respect and employing integrity in everything you do in your work?
  • Do you have the demonstrated experience to be a Proficient-level release lead, possessing the skills to oversight delivery of a release?

What will be in your toolkit?
  • At least 5+ years of experience in Information Technology
  • Experience working in Agile environment, at scale
  • Dev-ops understanding (CI/CD Pipeline). Experience in common tools such as JIRA, Confluence, Bamboo, GO CD, Build Kite, etc.
  • Able to write simple automation scripts in an interpreted language such as Bash, Ruby, Python, etc
  • Ability to Develop dashboards to quantify internal processes efficiency
  • Demonstrated competency to deliver Tribe/Squad outcomes from initiatives assigned to you. Via the application of tribe Governance, Transition and Approval processes
  • Exceptional stakeholder management experience
  • Ability to influence & negotiate via a variety of strategies, to build string stakeholder buy-in
  • An understanding of the release process and how it’s applied across squads/tribes
  • Able to understand technology principles and tools, to effectively provision and co-ordinate complex interdependencies as they are expressed in installations and implementations
  • Knowledge and experience with cross-platform/cross tribe integration testing
  • Ability to coordinate end to end delivery across multiple technology areas
  • Keen eye to identify dependencies and risks and come up with mitigations plans accordingly
  • Strong knowledge and understanding of Tribe/Squad needs, and how these are delivered via the technology domain
  • Ability to inform Tribe/Squad prioritisation decisions while establishing and maintaining a high level of customer trust and confidence
  • Ability to improve on existing processes to allow for improved delivery by influencing squad engineering practices
  • Ability to develop and agree value for change initiatives and track value through execution

Things that I strive to be
  • Known for Getting Stuff Done – I effectively synthesise multiple sources of information and leverage a broad network of connections to relentlessly prioritise and execute
  • An Aligner - I understand that my area operates as part of a complex system and work closely with my colleagues to ensure alignment
  • A collaboration champion – I champion collaboration and build the expertise, capabilities and engagement of team members that are embedded across multiple squads
  • The customer’s greatest fan –I demonstrate a thirst for better understanding the customer, define the problem and develop solutions through their eyes
  • Commercially savvy – I synthesise multiple sources of information and leverage strong relationships to make sound domain decisions that enable the needs of both the client and the customer
  • Have a good ol’ dose of professional humility – I actively and visibly ask for feedback and role model discussing failures and weaknesses in the interest of learning
  • A problem solver – I am energised by tackling complex problems. I use my critical thinking, network, skills, knowledge and available data to drive better outcomes for our customers and the client
  • Risk savvy – I build sustainable solutions that protect stakeholders and customers and proactively address risks by role-modelling improvements in the client’s overall risk and control environment.
  • Attention to detail –I demonstrate a high level of attention to detail with plans, risks, mitigations, schedules, communications and any other activities that I am involved with

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