Senior Vice President, Credit Cards Risk Manager

Job Type:Full Time

The Credit Cards Risk Manager is a key role within Consumer Risk Management reporting to the Head of Unsecured Risk and managing a team of Risk Analysts.

Works cross-functionally with key business partners to support all acquisition and product strategies that enable the best risk/reward decisions. Ensure that credit policies and strategy are in line with business objectives.

This role is responsible for managing over USD100MM in credit costs annually and defining credit risk strategy for the entire credit cards portfolio across Citi branded and white label credit card partnerships.

This is a highly visible role in the organisation with complex internal and external stakeholder relationships with white label partners, auditors, industry peers, and regional, global and country level senior management teams.

The role is accountable for pro-actively identifying opportunities to drive sustainable business growth while achieving key metrics like Return on Tangible Common Equity and Credit Costs.

This role also has ownership for stress testing of the entire unsecured products portfolio (credit cards and personal loans).

  • Develop and manage business performance of the portfolio through a Risk Appetite Framework along with thresholds and guardrails to meet key internal measures. Identify and monitor key risk drivers, portfolio concentration, mix and delinquencies, to undertake timely corrective actions as necessary.
  • Manage credit costs to plan through appropriate setting of risk policy and monitoring of through-the-door and portfolio trends, and making policy changes that take into account economic environment and business strategy.
  • Design, implement and monitor the effectiveness of credit policies across the whole lifecycle (originations, account management and collections) to ensure performance per risk appetite statement and plan.
  • Identify and recommend improvements based on insights gained.
  • Ensure execution of stress tests in response to various regulatory requirements (US & Australia).
  • Monitoring and update of stress testing models in a timely manner.
  • Represent the business with key external stakeholders such as white-label partners and Risk peers at the industry level.
  • Provide intelligence on key trends in the business and industry and underlying drivers. Leverage new generation of analytical techniques to identify these trends and drive actions oriented at driving commercial growth while optimising returns and losses.
  • Identify and implement opportunities to improve origination strategies (including scorecards), account management and collection effectiveness through credit and profitability models.
  • Maintain a robust risk and control environment by providing oversight on critical risk related functions including acceptance and collections and liaising with internal and external auditors.
  • Lead the due diligence process for evaluation of new white labelling opportunities.
  • Lead a team of highly skilled risk analysts including recruiting, developing and retaining bench strength.


  • The position requires significant experience in unsecured lending products with full understanding of the entire credit lifecycle. The incumbent should be commercially oriented and be able to distil business strategic direction or a problem statement into actionable plans and undertake analysis as necessary, leveraging resources within the broader team to drive credit changes to bring strategy into action.
  • Understanding of local laws and regulations is a must (for example, National Consumer Credit Code, Comprehensive Credit Reporting).
  • Hands on experience with analytical techniques, good understanding of predictive models used in credit risk, are the core areas of technical expertise.
  • Strong and demonstrated leadership skills with the ability to lead a team of highly qualified professionals
  • An ability to develop relationships with and influence a diverse and senior group of stakeholders including external partners
  • A thorough understanding of the competitive landscape, P&L drivers, commercial acumen and deep understanding of usage of internal and external data assets for effective analytically-driven decisions.
  • A strong understanding of the economy and ability to identify any headwinds (based on key indicators like unemployment rate etc.), market movements and regulatory forces to shape business and lending strategy will be crucial to the success of this role.
  • Familiar with consumer behaviour, role and usage of credit bureau and competitive forces influencing credit demand in the industry.


  • Bachelor’s Degree minimum / Master’s degree preferred (Business Administration, Economics, Statistics)
  • Minimum of 10+ years in a similar role
  • 15+ years relevant experience in Financial Services with a track record of success
  • Broad knowledge of relevant regulatory environment in financial services
  • Knowledge of consumer credit


Relationship Management

  • Build relationships across the organization to ensure business goals are met
  • Use effective and appropriate communication skills in dealing with all stakeholders
  • Liaise with credit operations, compliance, legal representatives, auditors when required

Team Management & Development

  • Ensure effectiveness of each team member and ensure business opportunities are maximised
  • Establish agreed performance standards and provide clear and specific support to team members to optimise performance
  • Provide guidance and support to team in relation to policies and procedures
  • Manage the communication flow to keep team members fully informed of their responsibilities and accountabilities


  • Has responsibility for quality, timeliness and delivery of end results of a team
  • Contributes to standards around which others will operate
  • Ensure that activities and initiatives being managed are compliant to existing policies
  • Support review processes and assist reviewers and auditors
  • Lead the identification and drive resolution of issues
  • Direct the communication of status and issues to all stakeholders, including senior management, on a timely basis
  • May be responsible for detailed analysis of issues where the best course of action is not evident from the information available, but actions must be recommended/ taken
  • Other business jobs or responsibilities as defined by the manager


  • Analytical, problem solving and critical thinking skills
  • Ability to produce clear, accurate and concise reports
  • Excellent presentation and communication skills
  • Ability to facilitate and influence discussions at a senior stakeholder level
  • Execution oriented with strong attention to detail
  • Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
  • Proven track record in delivery of multiple parallel initiatives
  • Proven track record of operational process oversight / assurance
  • Accomplishes results through the leadership of a professional team


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AU


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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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