Marketing Operations Manager

Why WORK180?

If you’re as passionate about gender equity as we are and want to play an active in tackling this global challenge, then WORK180 could be your next great career move.

Our mission is to raise organizational standards so that all women can choose workplaces where they can thrive. We support and endorse employers who are striving to do better – build a diverse workforce, have more inclusive policies, hold themselves accountable to progressive change. And we connect these employers with a global community of women from all backgrounds who want to feel informed, understood, respected, and empowered in their career choices.

Some of the key elements of our current product offering include:

• A directory to view and compare Endorsed Employer benefits & policies
• A transparent jobs board, exclusively showcasing vacancies from our Endorsed Employers
• Gender Equity Index for benchmarking employer progress
• A feedback loop tool for candidates to review their application experience
• A gender decoding tool for improving job descriptions

In addition to this, we also produce a wide range of content in partnership with our Endorsed Employers (check out our employee stories and campaigns) to celebrate the employers making a difference, challenge others to do more and create productive conversations that result in positive change. We’re a 100% remote team and a growing business with big ambitions, so every team member is responsible for upholding our values:

• Lead with empathy
• Raise the bar
• Do it with grit
• Be your own boss
• Trust in transparency

Highlights in our benefits and culture

• 9-day fortnight at full pay
• Flexible working practices
• Fully remote team
• Monthly state-based lunches (company-funded)
• Bi-annual whole company conferences (in-person and online)
• Employee share scheme
• Formalized personal growth planning process reviewed quarterly

Create a WORK180 account to experience our platform and check out the full list of staff benefits & policies at: https://work180.com/for-women/employer/work180/benefits

The role itself

Title: Marketing Operations Manager

Team: Delivery team

Reports to: Head of Marketing

Base salary: $90,000 - $120,000

Role: Full-time

Probation period: 6-months

Direct reports: 3

The team

Reporting to the Head of Marketing, you will be leading our Delivery team, which is responsible for fulfilling many of the contractual obligations we have with our Endorsed Employers. In the main, this involves producing and distributing content that showcases and celebrates WORK180 Endorsed Employers and their efforts to increase gender equity in the workplace.

Our Delivery team has three core measures of success: delivering strong operational efficiency, creating seamless client experiences, and producing high quality, engaging content. Your role will be key to driving impact across each of these areas.

The impact you’ll be making

Your role is a team leadership role with primary responsibility for content creators and operations coordinators, and a secondary focus on working with internal (account management) and external (employer) stakeholders. You will:

• oversee the smooth running of the Delivery team, including regular 1:1s with direct reports and participation in meetings with the wider team;
  
  
• be responsible for planning and forecasting deliverables based on new/renewing clients, in order to ensure suitable resourcing plans are in place;
  
  
• work closely with the wider marketing team to identify new opportunities to align and promote campaign content;
  
  
• take the lead on defining and rolling out requirements for new and enhanced operational procedures, including working closely with the product and engineering team where required;
  
  
• ensure that all your stakeholders (internal and external) are aligned and help to navigate challenging issues, particularly where clients are involved;
  
  
• be responsible for monitoring & analysing performance reporting across the client base, particularly that which relates to engagement with content, employer profiles and job ad views in order to identify priority actions required;
  
  
• manage the allocation of designated paid advertising spend for supporting employer engagement, working closely with the Head of Marketing and WORK180’s digital agency;
  
  
• champion the correct use of key company platforms like Hubspot (operations & CRM), Confluence (documentation), Wordpress (website CMS) and Slack (internal communications).

Who we’re looking for

As a growing business with its eye on making a global impact, we are looking for people who can bring diverse perspectives and experience, a passion for what they do and a willingness to work hard to deliver our mission. We value individuals who are proactive, solution oriented and who thrive in fast-paced and sometimes uncertain environment.

Specifically, for our Marketing Operations Manager, individuals with the following attributes will thrive in this role:

• Individuals with mid/senior experience in marketing and/or operations
  We are looking for individuals who can demonstrate a track record of delivering results in any/all of the following: operational efficiency; content engagement; stakeholder satisfaction
  
  
• Bold thinker to help us scale
  Our business is evolving and so is this team. We need someone with the energy, creativity and commercial instinct to identify our pathway to growth & bring people on the journey.
  
  
• Process-driven and operations management approach

We’re looking for someone who can simplify our approach, standardise procedures and ensure stakeholders knows what to expect as we scale the business.

• Strong analytical skills with a clear outcome focus
  Whether it’s identifying roadblocks, forecasting demand or improving client performance, we need an individual who can identify gaps and opportunities aligned to business goals.
  
  
• Exceptional stakeholder management and communication skills

This role has to balance goals and requirements on a number of fronts; adapting your approach, style and message to the right audience, and establishing yourself as a credible and authoritative individual is key.

Core competencies for this role

We are looking for individuals who can demonstrate clear strengths and proven experience across the following areas:

Analysis skills
Communications
Resourcefulness
Negotiation
Customer focus
Integrity
Performance management
Listening
Team building
Coaching
Adaptability & tenacity
Creativity
Organization & planning
Pragmatism
Running meetings

What to expect next

• CV review in which we look for evidence that you have experience in the areas we’ve outlined, including areas of transferrable skills, and use this to shortlist suitable candidates.
  
  
• Introductory call with our COO, to ensure we have a clear understanding of your background and experience and that you have a clear understanding of the role.
  
  
• Interview with our Head of Marketing (the hiring manager) and another colleague from the Delivery team, which will focus on your skillset and the core competencies required for this role. You will be given a task to complete prior to this interview, which will help you to demonstrate your potential.
  
  
• Final interview with two leadership team representatives. This will include a deep dive into your background and your future aspirations, what you can ‘add’ to the WORK180 culture and give you a chance to experience our open-door culture.

If we’re not able to take you forward at any stage in the process, we’ll let you know and are happy to provide feedback to help you in your job search.